Terms & Conditions

Last updated: 2026-01-07

These Terms & Conditions govern the use of the website www.levelagency.no and the services provided by Level Agency (“we”, “us”, “our”). By accessing our website or engaging our services, you agree to these Terms.

If you do not agree, please do not use our website or services.

1. About Level Agency

Level Agency provides marketing, branding, creative, digital, and consulting services to businesses.

Website: www.levelagency.no

Email: info@levelagency.no

2. Services

All services provided by Level Agency are agreed upon individually with each client. The scope, pricing, timelines, and deliverables are defined in written agreements, proposals, or email confirmations.

We reserve the right to modify, refuse, or discontinue any service at our discretion.

3. Client Responsibilities

The client agrees to:

  • Provide accurate and complete information required to deliver the agreed services

  • Respond in a timely manner to requests for feedback, approvals, or materials

  • Ensure that any materials supplied (text, images, trademarks, data) do not infringe on third-party rights

Delays caused by missing information or late feedback may affect delivery timelines.

4. Payment & Fees

  • Fees are agreed in advance and stated in proposals or contracts

  • Invoices must be paid within the agreed payment terms

  • Late payments may result in paused services or additional fees

  • All prices are exclusive of VAT unless otherwise stated

Level Agency reserves the right to withhold delivery of work until payment is received.

5. Intellectual Property

Unless otherwise agreed in writing:

  • Level Agency retains ownership of concepts, methods, frameworks, and working files

  • The client receives the right to use the final delivered materials for their intended purpose after full payment

  • Drafts, unused concepts, and internal materials remain the property of Level Agency

6. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or commercial information shared during the collaboration, unless disclosure is required by law.

7. Liability

Level Agency is not liable for:

  • Indirect or consequential losses

  • Loss of profit, data, or business opportunities

  • Outcomes dependent on third-party platforms, tools, or services

Our total liability is limited to the amount paid by the client for the specific service in question.

8. Third-Party Services

We may use or recommend third-party tools, platforms, or suppliers. Level Agency is not responsible for the availability, performance, or actions of third parties.

9. Termination

Either party may terminate a collaboration with written notice, according to the terms agreed for the specific project. Work completed up to the termination date must be paid in full.

10. Changes to These Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website.

11. Governing Law

These Terms are governed by Norwegian law. Any disputes shall be resolved in Norwegian courts unless otherwise agreed.

12. Contact

For questions regarding these Terms & Conditions, contact:

info@levelagency.no